Privacy policy

Privacy Policy

Last updated: March 14, 2026

alanan.store operates this website and online store, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a smooth and secure shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

By accessing or using any of the Services, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Personal Information We Collect

When we use the term "personal information", we refer to information that identifies or can reasonably be linked to you.

We may collect the following types of personal information depending on how you interact with our Services:

Contact Information

  • Full name

  • Phone number

  • Email address

  • Billing address

  • Shipping address

Payment Information

  • Payment method

  • Payment confirmation

  • Transaction details

Payment processing is handled securely by our payment providers and we do not store full card details on our servers.

Account Information

If you create an account on our website, we may collect:

  • Username

  • Password

  • Account preferences

Order and Transaction Information

Including:

  • Products viewed

  • Items added to cart

  • Wishlist items

  • Purchase history

  • Returns or exchanges

Communications

Information you provide when contacting us for customer support or inquiries.

Device Information

Information collected automatically when you visit the website, such as:

  • IP address

  • Browser type

  • Device type

  • Network connection

Usage Information

Information about how you interact with our website, including pages visited and actions taken.

Sources of Personal Information

We collect personal information from:

  • Directly from you when you create an account, place an order, or contact us

  • Automatically when you visit our website through cookies and tracking technologies

  • From service providers who help operate our store

  • From partners or third-party services

How We Use Your Personal Information

We use personal information for the following purposes:

Providing Our Services

To:

  • Process orders

  • Manage accounts

  • Deliver products

  • Handle returns and exchanges

  • Provide customer support

Improving the Store Experience

To personalize your shopping experience and recommend relevant products.

Marketing and Promotions

We may send promotional emails or offers about products, discounts, or updates.
You may unsubscribe at any time.

Security and Fraud Prevention

To detect and prevent fraud, unauthorized transactions, or misuse of our Services.

Legal Compliance

To comply with legal obligations or respond to lawful requests from authorities.

Sharing Personal Information

We may share personal information in limited situations, including:

Service Providers

With trusted third parties who help operate our store, such as:

  • Payment processors

  • Shipping companies

  • IT service providers

  • Customer support services

Shopify Platform

Our store is hosted on Shopify. Shopify may process certain personal information in order to operate and improve the platform.

Legal Requirements

When required to comply with applicable laws, regulations, or legal processes.

Third-Party Links

Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of these external sites.

Children's Privacy

Our Services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will delete it.

Security of Your Information

We implement reasonable security measures to protect your personal information.

However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

  • The right to access your data

  • The right to request correction of inaccurate data

  • The right to request deletion of your personal information

  • The right to withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

International Data Transfers

Your information may be transferred, stored, or processed outside your country depending on the services used to operate our store.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you may contact us:

Phone / WhatsApp
+968 99026517

Email
info.alanan@gmail.com
alanannstore@gmail.com

Location
Salalah